A woman who was displeased with her manicure, unleashed a torrid, racist rant against the owner of a Florida salon, who maintained a calm, professional demeanor throughout the incident caught on tape.
The irate customer is aggressively complaining to the owner that not only did she not get the top coat to her manicure, but that the man doing her nails did not understand what she was asking for when she asked him to correct it.
At this point, the owner is trying to get the regular customer, who behaves this way regularly, out of the store without incident.
Karen Vu, the owner of Bali Nail Spa in Lutz, is patient and polite, and at times, quietly condescending.
Posted by Robin L. Roether on Friday, June 8, 2018
As the angry customer explains that the worker who did her nails did not understand English, she then begins to lash into Vu as well.
‘You sound nasty, your language sounds nasty. It actually sounds like you were born out of a f***ing hermit crab,’ hissed the customer at the owner, who is somehow still maintaining her patience.
‘Thank you very much for your advice,’ replied Vu, as if the insult landed on deaf ears.
‘If I wanna go to a nail salon, I want them to talk English so they can understand when I want a g**d*** top coat,’ the customer again seethed.
‘Whatever you say,’ Vu said repeating the old mantra that the customer is always right with a second, ‘Whatever you say.’
‘If they don’t understand the language they should go back to their own country- period,’ the customer spouted.
Throughout the ordeal, a fellow patron at Bali Nail Spa is recording the incident on her phone.
Robin L. Roether was recording the incident and could not stand the woman’s abuse of the staff a minute longer, and jumped in to defend Vu and berated the woman for her racist rant.
‘I have to say, I think you’re being pretty nasty,’ Roether tells the woman while recording her on video.
‘You don’t call them hermit crabs,’ Roether said. ‘You’re being f***ing nasty. Get your a** out.’
Vu, in an interview with ABC Action News said, despite the terrible things the customer said, she doesn’t take offense.
‘I don’t mind what she said because she doesn’t have control over her mind,’ Vu said.
The nail salon owner also confirms the woman is a regular and often acts in this manner.
Roether posted the video to Facebook, and its garnered more than 1million views.
That exposure has brought the community just a little closer together.
People have visited the salon and shown support, and have taken to social media as well to back the salon and it’s employees.
Some have driven out of their way to give tips to the stiffed nail technician who had the unfortunate luck of dealing with the angry customer.
‘I just wanted to come over here, tell them they don’t deserve to be treated the way that they were from that lady or for anyone else for that matter,’ said Jennifer Verge, who drove 30 minutes to get to Vu’s nail salon.